Help Center

Find detailed guides, tutorials, and troubleshooting tips to get the most out of Vehicularity.

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Check Vehicle

Learn how to check MOT status and vehicle details

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Payments

Payment methods, billing, and refund information

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Contact Support

Can't find what you need? Get in touch

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Payment Methods & Billing

Accepted Payment Methods

💳 Credit & Debit Cards (Visa, Mastercard, American Express)
📱 Digital Wallets (Apple Pay, Google Pay)
� Secure payment processing via Stripe

Billing & Pricing

Free Checks

Basic MOT status and vehicle info - completely free

Premium Reports (£2.99)

Complete MOT history, PDF download, email delivery

MOT Reminders (£2.99)

Email alerts 30, 14, and 7 days before expiry

Refund Policy

We offer a 30-day money-back guarantee on all premium services. If you're not completely satisfied with your purchase, we'll provide a full refund.

Eligible for refund: Reports with incorrect information, duplicate purchases, service outages

Not eligible: Free services, services used for illegal purposes, services cancelled after delivery

To request a refund: Contact our support team with your order details

Security & Privacy

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SSL Encrypted

All payments are processed through secure SSL encryption

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PCI Compliant

We follow PCI DSS standards for payment card security

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No Card Storage

We never store your card details on our servers

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Instant Processing

Reports are delivered immediately after payment

Getting Started

How to Check a Vehicle

Step-by-step guide to checking MOT status and vehicle details

Read Guide →

Understanding MOT Results

What your MOT check results mean and how to interpret them

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Setting Up MOT Reminders

How to get email alerts before your MOT expires

Read Guide →

Free vs Premium Features

What's included in free checks vs premium reports

Read Guide →

Troubleshooting

Vehicle Not Found

Why your vehicle registration isn't showing up

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Payment Problems

Common payment issues and how to resolve them

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Report Not Loading

Issues accessing purchased reports or downloads

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Account & Login Issues

Problems with fleet accounts or user access

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How to Check a Vehicle

Step 1: Enter Registration

Enter your vehicle registration number in the search box on our home page or MOT check page. Make sure to use the correct format (e.g., AB12CDE or J222CEO).

Step 2: Review Free Results

You'll see basic vehicle information including make, model, year, colour, MOT status, and road tax status - all completely free.

Step 3: Upgrade for More Details

For complete MOT history with all test records and defect details, upgrade to our premium report for £2.99.

Step 4: Set Reminders (Optional)

Get email alerts 30 days before your MOT expires. Available for £2.99 or as part of our complete package.

Understanding Your MOT Results

✅ MOT Valid

Your vehicle has a current, valid MOT certificate. You'll see the expiry date and how many days remain. You can legally drive this vehicle.

❌ MOT Expired

Your MOT has expired. You cannot legally drive this vehicle on public roads until it passes a new MOT test. Book an MOT test immediately.

⚠️ MOT Expiring Soon

Your MOT expires within the next 30 days. Consider booking an MOT test soon to avoid any issues.

Setting Up MOT Reminders

Never miss an MOT deadline with our automated reminder system. Set up email alerts to get notified before your vehicle requires testing.

How to Enable Reminders

  1. Check a vehicle registration on our website
  2. Choose the "Set Reminder" option (available for £2.99)
  3. Enter your email address and preferred reminder timing
  4. Complete payment to activate the reminder service

Reminder Schedule

  • 30 days before expiry: First reminder email
  • 14 days before expiry: Second reminder email
  • 7 days before expiry: Final reminder email

Free vs Premium Features

Free Features

  • ✓ Basic MOT status (Valid/Expired)
  • ✓ Road tax status
  • ✓ Vehicle make and model
  • ✓ Color and fuel type

Premium Features (£2.99)

  • ✓ Complete MOT history with all test records
  • ✓ Detailed defect information
  • ✓ Mileage verification
  • ✓ PDF report download
  • ✓ Email delivery
  • ✓ MOT reminders (30, 14, 7 days before expiry)

Payment Issues & Solutions

Card Declined

  • Check your card details are entered correctly
  • Ensure you have sufficient funds
  • Try a different card if available
  • Contact your bank if the issue persists

Payment Processing Error

  • Refresh the page and try again
  • Check your internet connection
  • Disable browser extensions temporarily
  • Try a different browser or device

Didn't Receive Report

  • Check your spam/junk email folder
  • Ensure your email address was entered correctly
  • Wait up to 5 minutes for delivery
  • Contact support if still not received after 24 hours

Vehicle Not Found Issues

Why Can't I Find My Vehicle?

  • The vehicle may not be registered with the DVLA
  • The registration number format might be incorrect
  • The vehicle might be too new (under 3 years old) or too old
  • Check that you're using the correct registration format (e.g., AB12CDE)

What to Check

  • Verify the registration number spelling
  • Try different formats if unsure
  • Check if the vehicle is taxed and has a current MOT
  • Contact the DVLA directly if the issue persists

Report Loading Issues

Report Won't Load

  • Clear your browser cache and cookies
  • Try a different browser or device
  • Check your internet connection
  • Disable browser extensions temporarily
  • Wait 5-10 minutes and try again

Download Not Working

  • Check your downloads folder
  • Ensure you have sufficient storage space
  • Try downloading in a different browser
  • Contact support if the file is corrupted

Account & Login Issues

Can't Access Fleet Dashboard

  • Ensure you're logged into the correct account
  • Check that your account has been activated
  • Try logging out and back in
  • Contact support if you can't access your dashboard

Password Reset Issues

  • Check your spam/junk email folder
  • Ensure you're using the correct email address
  • Try requesting a new reset link
  • Contact support if reset emails aren't arriving

Multi-User Access Problems

  • Check that your account has appropriate permissions
  • Ensure you're using the correct login credentials
  • Contact your account administrator for access issues

Still need help?

Our support team is ready to assist you with any questions or issues.

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