Our policy on refunds for premium vehicle reports and services. We want you to be completely satisfied with your purchase.
Due to the digital nature of our services and the immediate access provided to vehicle data, all premium service purchases are generally non-refundable. However, we understand that technical issues can occur, and we have specific provisions for such cases.
We strive to provide accurate, reliable vehicle information. If technical issues prevent you from accessing purchased reports, we'll work with you to resolve the issue.
If you experience technical problems that prevent access to your purchased report within 24 hours of purchase.
The following situations do not qualify for refunds:
Email our support team at [email protected] within 7 days of purchase. Include your order/transaction reference and describe the issue.
Include your vehicle registration, purchase date, payment method used, and screenshots of any error messages. The more information you provide, the faster we can resolve your issue.
Our team will review your request within 24-48 hours. If approved, refunds will be processed to your original payment method within 5-7 business days.
Digital delivery - no refunds once accessed
Service activated immediately - no refunds
Get both MOT History and Reminders at a discounted price. Save £0.98!
Same refund terms apply to bundle purchases
Our support team is here to help resolve any issues with your purchase.
Response time: Within 24 hours during business days
This refund policy is governed by UK consumer law. For purchases over £100, you have additional rights under the Consumer Contracts Regulations 2013. For purchases under £100, you have rights under the Consumer Rights Act 2015. If you believe you are entitled to a refund under these laws, please contact our support team.